Alltel

Billing 12

• Fees & charges
• Billing cycle: Important dates
• How to settle payments?
• Why must I provide a direct debit?
• How will I receive my bill?

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General 11

• Call Forward on Busy/No Answer/Congestion
• Customer referral rewards
• Time and day-based routing
• Call Distribution/Splaying
• Postcode prompting

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Hardware User Guides 7

• Yealink T41P
• Yealink T42G
• Yealink T46G
• Yealink T48G
• Yealink W56P

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Fax2Email 1

• Fax2Email Troubleshooting

Critical Information Summaries 25

• VoIP CIS
• Business Lines (PSTN) CIS
• SIP Trunking CIS
• Hosted PBX CIS
• 13 Numbers

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Inbound Numbers 38

• Alltel Inbound Business Numbers
• How to download your inbound call history
• Calling inbound numbers from overseas
• How do inbound numbers work?
• What is an inbound number?

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Business Phone Systems 12

• Can I access caller details?
• Can I transfer my existing number to my hosted phone service?
• How long does Business VoIP take to set up?
• What is the difference between SmartConnect® and SmartConnect UC®?
• How do I access my SmartConnect UC® desktop interface?

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Internet 8

• What is the difference between residential and business internet services?
• What does "shaping" my internet speed mean?
• How can I maximise my business internet speeds?
• Are there any excess usage fees?
• Can I transfer an existing landline and internet service to Alltel?

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Virtual Office Services 29

• What is the difference between a serviced office and a virtual office?
• Can you help me put together a virtual office solution for my business?
• Do I need to download software or an app to receive faxes online?
• How do I send fax messages online?
• Can I change the assigned email for my online fax?

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Live Answering 24

• Alltel Live Answering Services
• Call handling
• What is live answering?
• How to download your live answering messages
• Which live answering service is best for me?

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Analytix Call Tracking 12

• Analytix Welcome Guide
• Install a tracking number on a Google My Business listing
• Configure a tracking number for Dynamic Number Insertion
• Configure a pool of numbers for Dynamic Number Insertion
• Install the Analytix tracking code manually

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