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New support ticket
Check ticket status
Billing cycle: Important dates
How to settle payments?
Why must I provide a direct debit?
How will I receive my bill?
What happens if my direct debit is dishonoured or I don’t pay?
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Customer referral rewards
What happens after the initial term of my business bundle has passed?
Alltel Standard Form of Agreement
Does Alltel have any industry specific certification?
Calling inbound numbers from overseas
How to download your inbound call history
What is an inbound number?
Who owns my inbound number?
What is a shared number?
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How to download your live answering messages
Making changes to your service through the online portal
Operating standards for agents
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Business Phone Systems
Can I access caller details?
Can I transfer my existing number to my hosted phone service?
How long does Business VoIP take to set up?
What is the difference between SmartConnect® and SmartConnect UC®?
How do I access my SmartConnect UC® desktop interface?
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What is the difference between residential and business internet services?
What does "shaping" my internet speed mean?
How can I maximise my business internet speeds?
Are there any excess usage fees?
Can I transfer an existing landline and internet service to Alltel?
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Virtual Office Services
What is the difference between a serviced office and a virtual office?
Can you help me put together a virtual office solution for my business?
Do I need to download software or an app to receive faxes online?
How do I send fax messages online?
Can I change the assigned email for my online fax?
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Critical Information Summaries
Business Lines (PSTN) CIS
SIP Trunking CIS
Hosted PBX CIS
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Hardware User Guides
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Help Desk Software