Live Answering

Call handling
While Alltel ensures that phone operators answer all your calls, we can't guarantee that all callers will stay on the line until the end. When your...
Mon, 18 Feb, 2019 at 10:30 AM
How to download your messages
To download a spreadsheet of your messages, you can log in to the My Alltel portal and follow these steps: Click 'Services' in the left-hand nav...
Fri, 15 Feb, 2019 at 4:10 PM
Making changes to your service through the online portal
You can make various changes to your Live Answering service directly through your account on the My Alltel platform. After logging in using your email addre...
Fri, 15 Feb, 2019 at 4:12 PM
Message accuracy
Alltel is committed to ensuring that our live answering service conveys information accurately from callers to your business. This is reflected in our opera...
Tue, 12 Mar, 2019 at 9:44 AM
Operating standards for agents
Alltel recognises that well-trained agents are essential to a quality live answering service. We take the following steps to ensure our phone operators hand...
Fri, 15 Feb, 2019 at 4:14 PM
Our live answering service commitment
Alltel provides live answering services under a service-level agreement (SLA), which requires that we answer 90% of calls within 20 seconds. If we have to p...
Thu, 14 Mar, 2019 at 8:36 AM
Are my calls answered in Australia?
Yes, all of your calls are answered in Australia. Some other answering services ship their calls off-shore outside of normal business hours, but Alltel’s vi...
Fri, 15 Feb, 2019 at 4:16 PM
Can I advertise the number provided for my live answering service?
No. The in-dial number provided for your answering service is an internal system number that is subject to change and remains the property of Alltel. Using ...
Fri, 15 Feb, 2019 at 4:17 PM
Why am I receiving message notifications with incomplete details?
We understand that you may have concerns about receiving VR messages with incomplete details. Our virtual receptionist service is designed to answer all...
Fri, 15 Feb, 2019 at 4:18 PM
Do you charge extra for weekends and holidays?
No. Alltel Live Answering Services are available 24 hours, seven days a week, 365 days a year—holidays and weekends included—at no additional cost. More...
Tue, 19 Feb, 2019 at 2:00 PM