Alltel recognises that well-trained agents are essential to a quality live answering service. We take the following steps to ensure our phone operators handle calls with courtesy and professionalism:
- Calls are handled by specialist agents based across our Australian sites.
- Agents are monitored through live barging and call monitoring.
- We hold regular training sessions for our agents.
- We create and follow scripts that ensure you get all necessary information from your callers.
If you'd like to reconfigure or adjust your service, contact us at 1300 255 835 and we'll work with you to determine how to get the most out of it.