Billing

Billing cycle: Important dates
These are the important days in the Alltel billing cycle and what happens on each one: 3rd of each month: Your account statement can be viewed online. 10...
Tue, 9 Feb, 2021 at 9:52 AM
Downloading statements on My Alltel
To view or download statements from your online portal please follow the steps below: 1. Login to my.alltel.com.au 2. Go to "Billing" > &qu...
Thu, 2 Jul, 2020 at 11:48 AM
How will I receive my bill?
In an effort to reduce our impact on the environment, we are a paperless business as far as practical. Consequently, we do not send bills in the mail. E...
Wed, 12 May, 2021 at 9:01 AM
Why must I provide a direct debit?
Alltel uses a billing system that is fully automated and processes payments via direct debit only. This enables us to have fewer staff resources involved in...
Wed, 12 May, 2021 at 9:07 AM
What happens if my direct debit is dishonoured or I don’t pay?
Alltel has a strict credit management and payment policy. We are providing a service and, as per our terms and conditions, your account should be paid when ...
Wed, 12 May, 2021 at 5:02 PM
What charges will be included on my first bill?
Your first invoice will include the following: Setup fees for each service. (once-off) Pro-rata monthly plan fees for the remaining days of the month fro...
Wed, 12 May, 2021 at 5:06 PM
How do I manually pay my Invoice?
  Credit card To make a credit card payment, please log into your My Alltel portal and fill in the necessary fields. Log in to your MyAlltel portal to m...
Wed, 12 May, 2021 at 5:15 PM
How do I update my payment details?
1. Log in to your MyAlltel portal 2. Go to ‘Billing’ > ‘Update Payment Details’    (Your current payment details will automatic...
Mon, 24 Aug, 2020 at 3:31 PM
How can I get a copy of my invoice?
1. Log in to your MyAlltel portal        2. Go to ‘Billing’ > ‘Invoices’     3. Click the green download button to get a copy of your invoi...
Mon, 24 Aug, 2020 at 4:06 PM
How do I update my Billing Contact details?
Log in to your MyAlltel portal       2. Go to ‘Billing’ > ‘Billing Contacts’         3. Click ‘Edit’       4. Enter yo...
Tue, 25 Aug, 2020 at 9:06 AM