Billing

Billing cycle: Important dates
These are the important days in the Alltel billing cycle and what happens on each one: 3rd of each month: Your account statement can be viewed online. 10...
Tue, 9 Feb, 2021 at 9:52 AM
How to settle payments?
All accounts are automatically direct debited on the 10th of each month unless payments are settled earlier. Early payments can be processed starting th...
Wed, 19 May, 2021 at 5:39 PM
Why must I provide a direct debit?
Alltel uses a billing system that is fully automated and processes payments via direct debit only. This enables us to have fewer staff resources involved in...
Wed, 12 May, 2021 at 9:07 AM
How will I receive my bill?
In an effort to reduce our impact on the environment, we are a paperless business as far as practical. Consequently, we do not send bills in the mail. ...
Mon, 2 Dec, 2019 at 1:35 PM
What happens if my direct debit is dishonoured or I don’t pay?
Alltel has a credit management and payment policy. We are providing a service and, as per our terms and conditions, your account should be paid when due. We...
Wed, 28 Jul, 2021 at 10:54 AM
What charges will be included on my first bill?
Your first invoice will include the following: Setup fees for each service. (once-off) Pro-rata monthly plan fees for the remaining days of the month fro...
Wed, 12 May, 2021 at 5:06 PM
How do I manually pay my Invoice?
  Credit card To make a credit card payment, please log into your My Alltel portal and fill in the necessary fields. Log in to your MyAlltel portal to m...
Wed, 12 May, 2021 at 5:15 PM
How do I update my payment details?
1. Log in to your MyAlltel portal 2. Go to ‘Billing’ > ‘Update Payment Details’    (Your current payment details will automatic...
Wed, 19 May, 2021 at 5:47 PM
How can I get a copy of my invoice?
1. Log in to your MyAlltel portal        2. Go to ‘Billing’ > ‘Invoices’     3. Click the green download button to get a copy of your invoi...
Mon, 24 Aug, 2020 at 4:06 PM
How do I update my Billing Contact details?
Log in to your MyAlltel portal       2. Go to ‘Billing’ > ‘Billing Contacts’         3. Click ‘Edit’       4. Enter yo...
Tue, 25 Aug, 2020 at 9:06 AM