Alltel has a credit management and payment policy. We are providing a service and, as per our terms and conditions, your account should be paid when due. We believe it is good financial management and in the interests of our other customers to manage outstanding debts within the requirements of the Trade Practices Act, the ACMA, and the TCP code.

We are always open to discuss any concerns or difficulties you may be experiencing and want to assist if needed. 

If you are experiencing financial difficulty, you should:

  1.  Immediately contact our office to inform us and discuss payment of your account.
  2.  Refer to our Financial Hardship Policy.
  3.  Contact your local community services department or financial counselor or consumer advocate. A community financial counselor or consumer advocate may be able to help you with your financial situation. 

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