Inbound Numbers

Calling inbound numbers from overseas
To dial an inbound number from overseas, use this dialling format: [International dial-out code] + (61) + your inbound number Will all international ca...
Mon, 18 Feb, 2019 at 10:36 AM
How to download your inbound call history
To download a spreadsheet of your inbound calls, log in to the My Alltel portal and follow these steps: Click 'Reports' in the left-hand navigat...
Wed, 17 Jun, 2020 at 5:20 PM
What is an inbound number?
Inbound numbers (e.g. 13 numbers, 1300 numbers and 1800 numbers, including smartnumbers®) are “virtual” phone numbers. This means they aren’t tied to any on...
Fri, 15 Feb, 2019 at 3:14 PM
Who owns my inbound number?
The Australian government oversees the use of 13, 1300 and 1800 numbers through the Australian Communications and Media Authority (ACMA). In buying an in...
Mon, 18 Feb, 2019 at 10:37 AM
What is a shared number?
Sharing of the same inbound number is a common practice, especially with phone word (smart number) providers. The way this works, is that an inbound num...
Fri, 15 Feb, 2019 at 5:58 PM
Can I use an Australian inbound number if my business is based outside Australia?
If you have a business based in a country outside Australia and wish to do business in Australia, we can set up a 1300 number or 1800 number and route it to...
Fri, 15 Feb, 2019 at 5:58 PM
Will my number work Australia-wide?
Yes, it will. You can give your business a national presence and attract customers from all around the country. More questions? Return to the knowled...
Fri, 15 Feb, 2019 at 5:59 PM
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, you can automatically redirect (route) Western Australian callers to your Perth office and callers from New South Wales to your S...
Fri, 15 Feb, 2019 at 3:17 PM
Can I access call details?
Yes, you can. Built-in reports show you details of all calls, helping you to measure the return on investment of your different advertising channels and mar...
Fri, 15 Feb, 2019 at 1:58 PM
What if I am unable to answer a call?
With an Alltel 1300, 1800 or 13 number, you can use call routing or call forwarding to avoid missing calls. You can: route (redirect) calls to different n...
Fri, 15 Feb, 2019 at 3:29 PM