Inbound Numbers

Can I record calls on Local Numbers?
Yes, you are able to record calls to help improve customer service and sales. With Call Recording, you have the ability to measure the performance of yo...
Wed, 19 May, 2021 at 6:20 PM
What routing schemes come free with my Alltel inbound numbers?
You get the following routing schemes for free with any Alltel inbound number service: Australia-wide routing State-based routing Time & day-based r...
Wed, 20 Mar, 2019 at 11:27 AM
Can I customise a complex routing configuration for my business?
Definitely! Complex routing schemes such as Region-based, Area-based, Exchange-based, and Postcode Prompting can be added to your service for an additional ...
Wed, 20 Mar, 2019 at 11:23 AM
How do I request changes to my call redirection?
For Starter, Basic, and Plus Plans: You may call us at 1300 255 835 or send an email to [email protected]. Our B2B specialists will be happy to as...
Wed, 14 Dec, 2022 at 4:41 PM
How much will it cost to change my routing scheme?
Changing answerpoints and schedules incur a $15 change fee. Custom requests will be quoted. Change fees The following fees may apply in addition to your...
Fri, 2 Sep, 2022 at 10:38 AM
How long does it take for call routing changes to be applied to my service?
Our Technical support team implements routing changes within one day after we've received requests to do so. You can make requests through email, over t...
Wed, 19 May, 2021 at 5:59 PM
What are the added advantages of an inbound number?
Inbound numbers, being virtual numbers that can be redirected to various answerpoints, offer a range of advantages over landline and mobile numbers. These ...
Fri, 15 Feb, 2019 at 3:38 PM
How do I manage my 1300/1800/13 number?
1. Log in to the My Alltel portal using your registered email address.       2. Go to your dashboard and click on “Services”.   ...
Thu, 3 Jun, 2021 at 5:19 PM