For Starter, Grow and Pro Plans:

You may call us at 1300 255 835, send an email to, or send a change request through the customer portal at Our B2B specialists will be happy to assist you with any changes to your call routing.

For Advance Plans:

Customers with Advance plans can manage and make changes to their call routing through the portal access provided by Alltel.

Log in to My Alltel.