Our Technical support team implements routing changes within one day after we've received requests to do so. You can make requests through email, over the phone, or using the My Alltel portal.


Log in to My Alltel


Alternatively, you can make certain changes online on your own. Changes made this way take effect sooner.

Here's how it works.


For Starter, Grow and Pro Plans:

You can make simple call routing changes in real-time through a specialised online portal. You can request login details by email or by phone.


For more complex requests, contact us through the methods listed above and we'll make the changes for you.

Requests have a turnaround time of up to one business day.


For Advance Plans:

You can make changes through the specialised portal assigned to you. You can also use this portal to manage add-ons to your service.

These changes are applied in real-time.


More questions?

Return to the knowledge base.