Simply provide us with your phone number and telco account number which your current provider can give you and we’ll take care of the rest!
You’ll need to provide this information whether you transfer your number online or over the phone, so it’s a good idea to have the information with you before you call or access our online application.
How long will it take to transfer my number?
Our goal is to deliver your new service with no downtime. To help us do this you should allow between five and seven working days. This provides our consultants with time to process your paperwork, liaise with your current provider, organise the setup of your account, and activate your number on our system.
While this is being organised, you should not experience any downtime with your number.
Can I keep my number if I relocate?
All of our 1800 and 1300 numbers are portable. If you move locations, you can change your destination number by calling our Business Consultants on 1300 50 10 50 or by emailing us. You don’t have to notify your customers as your phone number will remain unchanged.