The three most common types of inbound numbers in Australia are 1800 numbers, 1300 numbers and 13 numbers. All of them are virtual numbers used exclusively for managing incoming calls. The main difference, apart from their prefixes, is in how call costs are divided between the caller and the business. 13 numbers are further distinguished by being only six digits long. This makes them easier to remember, though they are more expensive due to an annual government surcharge.
1300 numbers
Digits: 1300 XXX XXX
A 1300 number is the cost of a local call (typically 30 cents). Note that if calls are made from mobile phones, the mobile carrier determines the cost of the call. For the business receiving the call, a 1300 number includes free talk time for local landline-to-landline calls. Free minutes vary depending on plans, with our most popular 1300 number plan providing 30 free minutes.
As a general rule, 1300 numbers are well suited for businesses who receive a large number of local landline-to-landline calls.
1800 numbers
Digits: 1800 XXX XXX
For the caller, an 1800 number is a free call from a landline. If calls are made from mobile phones, the mobile carrier determines the cost of the call. As the business shoulders the full cost of the call, there is no free component for 1800 numbers.
1800 numbers are well suited for businesses who want to encourage callers by offering free calls.
13 numbers
Digits: 13 XX XX
The shorter length of a 13 number makes the number easier to remember, but it comes at a cost. On top of your monthly rental and call charges, the government adds an additional $7980 per annum (or $848.83 per month) surcharge.
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