Alltel provides live answering services under a service-level agreement (SLA), which requires that we answer 90% of calls within 20 seconds. If we have to put callers on hold for any reason, such as higher call volume during peak hours, hold music and intermittent messages reassure callers that they are queued for service.
You may also want to check your service configuration to see how long callers wait before being diverted to Live Answering.
For more information on our live answering service procedures, please check our Live Answering Guide.