Alltel

This is a summary. See full product details at www.alltel.com.au/adsl-broadband 

Information about this service

Description

Alltel ADSL Broadband is a business-grade unlimited internet service that is available at every broadband-enabled exchange in Australia.

This is an unlimited internet service (i.e. there is no restriction on the amount of data you upload / download) and is always subject to our Acceptable Use policy.

Hardware

Router

Please contact your IT service provider to find a compatible router. Support for hardware purchased from other vendors is not provided.

Filters and splitters

Both are not included with this service. Each line shared with a phone requires a filter; 4 or more telephony devices require a splitter.

Minimum term

This service is available in 6-, 12-, or 24-month terms.

Cancellations

We require 30 days advance written notice to cancel this service.

Exclusions

• Static IP address
  No static IP addresses are included with this service.

• Relocation of existing Alltel ADSL Broadband service
  You must provide 40 business days advance written notice with details of the address you wish to move your service to (fees apply).

  • If your service is within contract: Relocation fee, Early Termination Charge & Set up fee (applicable based on new plan selected)
  • If your service is out of contract: Relocation fee & Set up fee (applicable based on new plan selected)

We cannot guarantee that we will be able to provide this service (or a similar service) at your new location. If you move to a location where this service is not available, you will be required to pay the Early Termination Charge listed in this CIS.

Qualifications

• Connected PSTN landline service
  The service may be provided by Alltel or another carrier. A dedicated line may be required with some services (e.g. in-house PBX).

• Speed
  The speed on this service is up to 24/1 Mbps. Available speeds decrease the further you are away from the exchange. Your actual throughout speeds will depend on a number of factors, including hardware/software configuration, source & type of content downloaded, connection cable type, the number of users, route to host destination setup, and the performance of infrastructure not supplied, operated or maintained by Alltel.

Information about pricing

All prices exclude GST.

Minimum monthly charge

Your minimum monthly charge depends on the plan you choose.

Early termination charge

Cancellations made before the end of your contract term incur a cancellation charge equal to the balance of the remaining months left on your contract term, calculated as follows:

ETC = remaining contract term (in months) x monthly charge

Setup charges & call rates

Your setup charge depends on your plan.

Plan upgrades and downgrades

Plan upgrades and downgrades are not available, and do not apply for this service.

Relocation charges

If you move your service to a different premise, you will need to pay an ETC of the old service. Relocation & setup fees also apply.

Excess charges

This is an unlimited internet service (i.e. there is no restriction on the amount of data you upload / download) and is always subject to our Acceptable Use policy.

Incorrect callout charges

Charges may apply if a technician is deployed to your premises for issues not caused by the network (faults due to equipment/cabling).

Additional charges may apply

Additional fees and charges may apply, refer to our Fees and Charges schedule.

Other information

Managing your service, including usage information

Log in to Alltel’s customer portal at any time to view your services, track your usage, access reports, and access your bills

Roaming

1300 numbers may be compatible with international telephone networks (e.g. US, UK, and China) but there is no guarantee of a successful connection. Mobile roaming charges may be charged by your mobile provider for 1300 number calls answered outside of Australia.

Enquiries, feedback, technical support, and complaints

Our expert Support team is here to help.

Please refer to our Complaint Handling Policy.

Telecommunications Industry Ombudsman (“TIO”)

You should always contact us first if you experience any problem or are unhappy with our service. We’ll do our best to solve your problem during our first contact with you. Note that the services of the TIO are free of charge.

More questions?

Return to the knowledge base.