Live Answering

Our live answering service commitment
Alltel provides live answering services under a service-level agreement (SLA), which requires that we answer 90% of calls within 20 seconds. If we have to p...
Thu, 14 Mar, 2019 at 8:36 AM
Are my calls answered in Australia?
Yes, all of your calls are answered in Australia. Some other answering services ship their calls off-shore outside of normal business hours, but Alltel’s vi...
Fri, 15 Feb, 2019 at 4:16 PM
Can I advertise the number provided for my live answering service?
No. The in-dial number provided for your answering service is an internal system number that is subject to change and remains the property of Alltel. Using ...
Fri, 15 Feb, 2019 at 4:17 PM
Why am I receiving message notifications with incomplete details?
We understand that you may have concerns about receiving VR messages with incomplete details. Our virtual receptionist service is designed to answer all...
Fri, 15 Feb, 2019 at 4:18 PM
Do you charge extra for weekends and holidays?
No. Alltel Live Answering Services are available 24 hours, seven days a week, 365 days a year—holidays and weekends included—at no additional cost. More...
Tue, 19 Feb, 2019 at 2:00 PM
Are there extra charges for calls transferred to me?
There is a flagfall charge for calls that are successfully connected. For complete details, view the Critical Information Summary.
Tue, 19 Feb, 2019 at 2:25 PM
What if I want to change my live answering service plan?
You can upgrade or downgrade your plan for free at any time to meet your changing business needs. You can even add concierge services to have calls connecte...
Tue, 19 Feb, 2019 at 2:36 PM
Can I customise how my calls are answered?
As a call answering service, you may select one of our standard scripts or you can create a personalised greeting or a personalised sign off for an added co...
Tue, 19 Feb, 2019 at 2:48 PM
Can messages be left for specific departments?
Yes. A feature booster can be added to your service, so messages can be taken for individual departments within your business and even for individual team me...
Tue, 19 Feb, 2019 at 2:42 PM
Can Alltel connect calls to teams and departments from separate sites or locations?
Definitely. This service is a great way to give customers a consistent experience over the phone. Your concierge or virtual receptionist service can be conf...
Tue, 19 Feb, 2019 at 2:44 PM