Inbound Numbers

How do I transfer my 1300/1800 number?
Simply provide us with your phone number and telco account number which your current provider can give you and we’ll take care of the rest! You’ll need ...
Wed, 19 May, 2021 at 6:16 PM
How do I buy a smartnumber?
Smartnumbers are regulated by the Australian Communications and Media Authority. The rights of use to these numbers can be purchased directly from www.thenu...
Wed, 20 Mar, 2019 at 11:27 AM
How do I activate my smartnumber?
Once you have received the paperwork for your smartnumber, the process of activating your number is pretty much the same with any Alltel Inbound Number. Sim...
Wed, 20 Mar, 2019 at 11:28 AM
How long can I keep my smartnumber inactive?
Your smartnumber must be activated within three years of allocation. If it is not connected with a provider within this period, or if gets disconnected and ...
Wed, 20 Mar, 2019 at 11:44 AM
Can I get a phoneword longer than six letters to spell out my business name or product?
Yes. 1300 and 1800 smartnumbers are typically followed by six digits, while 13 numbers are trailed by four digits. However, you can get a smartnumber that’s...
Wed, 20 Mar, 2019 at 11:30 AM
What are my options if the smartnumber I want is not available?
Finding a good smartnumber that’s available and within your budget requires a lot of patience and creativity. If your first option for a 1300 number is unav...
Wed, 20 Mar, 2019 at 11:03 AM
Do Local Connect numbers work internationally?
Yes, they do. You can provide alternative numbers for mobile/overseas callers, which can be used in addition to your 1300 or 1800 number to provide mobile a...
Wed, 20 Mar, 2019 at 11:24 AM
Can I add and remove numbers from my Local Connect?
Yes, you can add new numbers and remove old numbers as required. There is no minimum term and no cancellation fee. That makes it easy and affordable to ...
Wed, 20 Mar, 2019 at 10:35 AM
Do I need to have a new phone line installed?
No, there is no need for expensive and disruptive phone line installation. You can answer all incoming calls on your existing landline and mobile phones...
Wed, 19 May, 2021 at 6:17 PM
How do I manage my Local Connect numbers?
The My Alltel portal lets you make the following changes for free and with immediate effect: update routing/answer points access call records in real-tim...
Mon, 17 May, 2021 at 1:24 PM