Inbound Numbers

Calling inbound numbers from overseas
To dial an inbound number from overseas, use this dialling format: [International dial-out code] + (61) + your inbound number Will all international ...
Mon, 2 Dec, 2019 at 1:37 PM
Can I use an Australian inbound number if my business is based outside Australia?
If you have a business based in a country outside Australia and wish to do business in Australia, we can set up a 1300 number or 1800 number and route it to...
Fri, 15 Feb, 2019 at 5:58 PM
Will my number work Australia-wide?
Yes, it will. You can give your business a national presence and attract customers from all around the country. More questions? Return to the knowled...
Fri, 15 Feb, 2019 at 5:59 PM
Can I redirect calls to different office locations based on the caller’s location?
Yes, you can. For example, you can automatically redirect (route) Western Australian callers to your Perth office and callers from New South Wales to your S...
Fri, 15 Feb, 2019 at 3:17 PM
Can I access call details?
Yes, you can. Built-in reports show you details of all calls, helping you to measure the return on investment of your different advertising channels and mar...
Fri, 15 Feb, 2019 at 1:58 PM
What if I am unable to answer a call?
With an Alltel 1300, 1800, or 13 number, you can use call routing or call forwarding to avoid missing calls. You can: route (redirect) calls to different ...
Wed, 19 May, 2021 at 6:09 PM
What are the differences between 13, 1300 and 1800 numbers?
The three most common types of inbound numbers in Australia are 1800 numbers, 1300 numbers and 13 numbers. All of them are virtual numbers used exclusively ...
Fri, 15 Feb, 2019 at 5:59 PM
How do 1300 and 1800 numbers work?
1800, 13, and 1300 numbers ( including smartnumbers® ) are known collectively as inbound numbers. These are “virtual” numbers, in that they aren’t tied to a...
Wed, 19 May, 2021 at 6:12 PM
Should I lease my 1300/1800 number or buy it?
After deciding to get a 1300 or 1800 number for your business, the next question you need to ask yourself is whether you should lease or buy the number. Two...
Fri, 15 Feb, 2019 at 3:33 PM
Are 1300 numbers free to call?
In general, they are not, call charges vary depending on whether you answer on a landline or a mobile number and on the duration of your calls. However,...
Fri, 15 Feb, 2019 at 5:59 PM