This is a summary. See full product details at

www.alltel.com.au/hosted-pbx  


Information about this service

Description

Alltel SmartConnect® is a full-featured business phone system that delivers basic telephony and enterprise-grade features over the internet. Choose from plans which allow you to make unlimited calls to local, national and mobile numbers in Australia. All users on an account must be on the same plan (either standard or unlimited). All unlimited plans are subject to our Acceptable Use policy.


Hardware

We offer a range of telephone handsets for purchase that are not network locked. We do not provide support for hardware purchased from other vendors, and we cannot guarantee the operation and compatibility of phones not purchased through Alltel.


Minimum term

There is a one-month minimum term for this service and we require 30 days’ advance written notice of cancellation.


Inclusions

Along with basic telephony, your hosted phone service comes with a set of features. These may vary, depending on the plan selected.

  • Direct In Dial Number (“DID”)
    Each service is assigned 1 DID that customers use to call your business. More DIDs can be purchased for $2.50 each/pm ex GST.

  • Voice2Email (“V2E”)
    Receive sound files of your voicemails via email

  • Call forwarding
    Redirect calls to an alternate number whenever you’re unavailable (based on specific conditions).


Exclusions

  • Professionally-recorded greeting
    Greet callers with a professionally-recorded message before the call is connected to you. Pricing starts at $49 (for up to 20 words).

  • Number transfers
    Number porting charges may apply to transfer existing phone numbers (regular landlines/VoIP) to use with this service.


Qualifications

  • Internet access
    You will need a suitable high-speed internet connection capable of 100 / 100 Kbps throughput speeds per active call.

  •  Emergency services  
    SmartConnect® may not be appropriate if you require uninterrupted access to 000 or other emergency services. The service will not function in the event of a power failure. Priority Assistance is also not available on this service.


Information about pricing

All prices exclude GST.


Minimum monthly charge

Your minimum monthly charge depends on the plan you choose.


PLAN

MONTHLY FEE (PER ACCOUNT)

SUBSCRIPTION COST

(PER USER)

MINIMUM MONTHLY CHARGE

SMARTCONNECT® OFFICE

$20

$10

$30

SMARTCONNECT® UNLIMITED

$30

$50

SMARTCONNECT® EXECUTIVE

$15

$35

SMARTCONNECT® EXECUTIVE UNLIMITED

$35

$55

*Minimum monthly charges are calculated based on 1 account with 1 user.


Plan upgrades and downgrades

Switch plans for the exact same service, anytime for free. Upgrades and downgrades will be processed at the beginning of the next calendar month.


Early termination charge

There are no early termination charges for this service.

Cancellations

We require 30 days advance written notice to cancel this service.


Setup charges & call rates

Domestic

Call rates are quoted per minute and billed pro-rata in 1 second increments. No flagfall or call connection charge.


PLAN

STANDARD PLAN

UNLIMITED PLAN

Setup charge

$155

$155

Untimed domestic call rates (per call)

Local/National

$0.09

FREE

13/1300

$0.30

$0.30

Alltel to Alltel calls

(same account)

FREE

FREE

Timed domestic call rates (per minute)

Calls to mobiles

$0.15

FREE

* Unlimited calls apply to local, national, and mobile calls only. All unlimited plans are subject to our Acceptable Use policy.



International

Call rates are quoted and billed in per second. Calls to international numbers are billed a 15c flagfall cost. Please refer to the international call rates.


Porting / transfer fees

The following number porting charges apply if you want to transfer existing phone numbers (regular landlines or VoIP) to Alltel.


CLASSIFICATION*

CHARGE**

CAT A

$69

CAT C

$399



Additional charges may apply

Additional fees and charges may apply, refer to our Fees and Charges schedule.


Other information


Managing your service, including usage information

Log in to Alltel’s customer portal at any time to view your services, track your usage, access reports, and access your bills


Call Recording

It is a legal requirement that you inform callers before they are recorded that you will be recording the phone call so that the caller has the opportunity to either end the call or else ask to be transferred to another line where recording does not take place. The caller must be given sufficient opportunity to do so, otherwise the call must not proceed.


Enquiries, feedback, technical support, and complaints

Our expert Support team is here to help.


ALLTEL CONTACT DETAILS

Phone

1300 255 835 (Option 2)

Email

support@alltel.com.aucomplaints@alltel.com.au

Live Chat

Start a session directly from www.alltel.com.au

Fax

1300 255 855


Please refer to our Complaint Handling Policy.


Telecommunications Industry Ombudsman (“TIO”)

You should always contact us first if you experience any problem or are unhappy with our service. We’ll do our best to solve your problem during our first contact with you. Note that the services of the TIO are free of charge.


TIO CONTACT DETAILS

Phone

1800 062 058

Fax

1800 630 614

Online

http://www.tio.com.au/making-a-complaint


More questions?

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